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Seller News August 2011

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Overview

Increase sales

Rewarding top quality service

Policy & other changes

Helpful tips

Previous seller news

Rewarding top quality service and making it easier for buyers to find your listings

Important Seller News

eBay has evolved into a marketplace where buyers can find a wide selection of fixed price items alongside the familiar auction-style listings. Business sellers continue to play an important role in this evolution by supplying the variety and customer service that entices buyers. In the second seller news of 2011, read about how we're supporting business sellers.

We listened when eBay Top-rated sellers told us that a temporary loss of status due to unforeseen issues makes it difficult for them to plan their business. While continuing to focus on high levels of service quality, we're responding by introducing more stability to the programme.

Building on the positive reception of the eBay product catalogue in Electronics categories earlier in the year, we're increasing the number of categories using the product catalogue. We're also making updates in Vehicle Parts & Accessories to help reduce the queries and returns, and to make it easier for items to be found and bought.

Read more about these updates and more that come into effect from August.

Increase sales

  1. Vehicle Parts & Accessories: 1 listing for all compatible cars

    From mid October 2011, you'll be able to show all the cars that are compatible with your item in one listing.

  2. Electronics: list using eBay catalogues in more categories

    From 23 August 2011, we're increasing the number of Electronics categories in which you should list your items with matching products from an eBay catalogue.

  3. Category and item specifics changes: update your listings to help increase sales

    In the week beginning 21 August 2011, we're introducing changes to help make it easier and quicker for buyers to find your items, helping you to increase sales.

  4. Giving you space to write better item titles

    In September, the number of characters available for your item title will increase from 55 to 80 characters.

Rewarding top quality service

  1. Increased stability for eBay Top-rated sellers

    eBay Top-rated sellers will get a grace period to bring their performance back up to standard without losing their status and benefits if they fall to Above Standard.

  2. eBay Buyer Protection cases: incentive for early resolution

    From 31 August 2011, if a buyer opens an eBay Buyer Protection case without first contacting you and you resolve it to the buyer's satisfaction within 3 working days, the case may be excluded from seller performance evaluation.

Policy and other changes

  1. Changes to international postage options to reduce buyer questions

    From late August 2011, we're making changes relating to postage options to help reduce unnecessary buyer questions.

  2. Testing of new cross-selling feature

    Later this year, we're testing a new promotional feature on eBay that allows you to cross-sell related items.

 

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