Homepage > Sell > Seller Release > Click & Collect

Click & Collect at Argos launches in the UK

Click & Collect at Argos launches in the UK

We’re launching Click & Collect on eBay.co.uk. Buyers will be able to collect orders from their choice of more than 650 Argos stores across the UK. That means eligible items will be available for collection on the high street. 

What you need to do

NOW

  • Update your listings to offer FAST & FREE with an eligible carrier and service.

  • Make sure you add weight and dimension information to your listing or opt out any listings where the item exceeds our limits. 

FROM SEPTEMBER

  • We’ll begin automatically opting in eligible listings to Click & Collect. We’ll continue opting in listings into 2015. 

What's changing

From September, we’ll display a Click & Collect option on eligible listings. Buyers will be able to choose from more than 650 Argos store locations across the UK to collect their order. 

We’ll let you know when we’ve automatically added a Click & Collect option to your listings for the first time. If don’t wish to offer this option for your buyers, you’ll have the opportunity to opt out at an account or listing level. 

In order for your listing to be eligible for Click & Collect: 

1. You’ll have to offer FAST & FREE with an eligible carrier and service.

2. Offer an approved service from 1 of these 5 carriers:

CarrierApproved service
Royal MailRoyal Mail 24, Royal Mail 1st Class, Royal Mail 1st Class Signed For, Royal Mail Special Delivery ™ 1:00pm, Royal Mail Special Delivery ™ 9:00am, Royal Mail Tracked 24
ParcelforceParcelforce 24, Parcelforce 48 
UPSUPS Next Day (UPS Express & UPS Standard)
DPDDPD Next Day, DPD Two Day
YodelYodel 24, Yodel 48

If you offer one of the specified services and it’s currently described as ‘Other 24 hour courier’ or ‘Other 48 hour courier’, you don’t need to do anything further.

3. Your item must be less than 20kg. No one side of the parcel can exceed 120cm and the second-longest side can’t exceed 76cm, including packaging.  If you sell items over these limits, make sure you’ve stated that in your listing or opted out these listings. Any items that are too large will be rejected at Argos and may be disposed of. 

Some categories aren’t eligible for Click & Collect if items in that category are likely to be too large, potentially dangerous or aren’t compliant with Argos’ business policies.

How Click & Collect works

With Click & Collect, you dispatch orders exactly as if they were home deliveries. The delivery address will include 

your buyer’s chosen Argos store as well as a 6-digit unique identifier code in the second line. This is so Argos can identify your parcel and notify your buyer, so make sure you don't remove this code from the address.

Example Click & Collect label
  1. When an order comes in, create your postage label as usual, addressed to your buyers’ chosen Argos store. If you hand-write labels or use custom integration, make sure you include the unique identifier codein the second line of the address.
  2. Send the item using the eligible service and carriers you specified in your listing and mark the item as dispatched in My eBay.
  3. Once your buyer’s order is ready for collection at Argos, we’ll send them an email and text
    message with a collection code to bring to the store.

This is an example of a label! Yours will look something like this.

Benefits for your business

Click & Collect is becoming a retail standard. In the next 4 years, 50% of online retail is projected to be collected away from home.* 

Buyers love the convenience and security of a local collection point, especially for large or high-value items. 75% of total retail spending occurs within 15 miles from home. **

Benefits of using our Click & Collect service:

  • More than 96% of the UK population live within 10 miles of an Argos store. *** Your buyers are never far from a collection point with convenient evening and weekend opening hours.
  • You don’t need to set anything up to offer Click & Collect on your listings. We’ll automatically include an identification code with the Argos store address to make sure the item gets to your buyer.
  • Offering Click & Collect may make your items surface higher in search results. Buyers can also search for listings that offer Click & Collect. 
  • Buyers are more likely to buy higher-priced items if they have a Click & Collect option, particularly around Christmas. In 2013, 40% of UK shoppers used a Click & Collect service for their Christmas shopping. **** 

P*IMRG 2013
** UPS 2012
*** Argos 2014 data
**** Econsultancy shopping survey 2013


Frequently asked questions

 

Can I offer Click & Collect for individual listings? 

 

What if a buyer doesn’t collect their order from Argos?

 

Is there a limit on the value of items eligible for Click & Collect? 

 

Can an ‘item not received’ case be opened for a Click & Collect order?

 

What happens if I don’t include the unique identifier code on the address label of my parcel?

 

What happens if my item is rejected at Argos because it’s too large?

 

Can I send the order in multiple boxes? 

 

Can I edit or opt out my Click & Collect listings in bulk? 

 

What happens if my item was lost at Argos? 

 

Which address is used when a buyer returns items purchased with Click & Collect? 

Find help

eBay FAST & FREE