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Seller News June 2010

Overview
Updates to payment reminder and Selling Manager emails
From mid-June 2010, changes are being introduced to the payment reminder and Selling Manager emails, including the Feedback reminder email and Winning buyer notification, in order to streamline and standardise the emails being sent to buyers.

Changes to Payment and Feedback reminder emails

From mid-June 2010, the following post-transactional emails on eBay will be streamlined and standardised:

  • NEW Payment reminder email will be sent if the buyer hasn’t paid after 2 days. If sellers prefer to send their own invoices and payment reminders, they can opt out of the eBay Payment reminder email.
  • Feedback reminder email: This email will be sent to buyers who haven’t left Feedback, and sellers won’t be able to customise or opt out of it.

How to opt-out of the Payment reminder email

How to see an example of the Payment and Feedback reminder emails

Do you use the new Unpaid Item Assistant? Sellers who opt out of the Payment reminder email and use the new Unpaid Item Assistant should make sure they send their own invoice after the sale, followed by their own payment reminder email 2 days later. Notice of an unpaid item case shouldn't be the first piece of communication a buyer receives from a seller. Learn more about the new unpaid item assistant

Changes to Selling Manager emails

In addition, from mid-June 2010, the following changes will also be made to Selling Manager emails:

  • The Feedback reminder email won't be sent automatically and will be replaced by eBay’s Feedback reminder email (see above). However, sellers can still access the template for the Selling Manager Feedback email and send it manually to the buyer.

Take action

By when Take action
Mid-June 2010 Opt out if of the eBay Payment reminder email if you want to send your own payment reminder emails.
Now Review our Seller Checklist

 

Frequently asked questions
  1. How do I opt out of the Payment reminder email?
  2. Selling Manager: Can I still customise and send the Feedback reminder email manually?
  3. Where can I see examples of the Payment and Feedback reminder emails?

1. How do I opt out of the Payment Reminder email?

You can opt out of the Payment Reminder email by following these steps:

  1. Go to My eBay
  2. Click on the “Account” tab.
  3. Click Site Preferences
  4. Click Selling Preferences, then scroll down to “Manage communications with buyers” to change your status to “opt out”.

2. Selling Manager: Can I still customise and send the Feedback reminder email manually?

Selling Manager and Selling Manager Pro users can still send the Feedback reminder email manually to a buyer. The only change is that buyers will also receive eBay emails automatically after making a purchase on eBay.

3. Where can I see examples of the eBay Payment and Feedback Reminder emails?

Selling Manager

  1. Go to My eBay
  2. Go to Selling Manager
  3. Choose Manage your email templates
  4. Under the header “Emails eBay sends for you,” look for the “Preview” link beside “48 hours after item has sold”

Selling Manager Pro

  1. Go to My eBay
  2. Go to Selling Manager Pro
  3. Choose Automation Preferences
  4. Under the header “Automated emails for buyers,” look for the “Preview” link beside “48 hours after item has sold”